Premier CSM
... functionality.• Webinars• Facilitation of Product Support workshops• Ability to analyse and move quickly to resolve customer challenges, engaging all of the ...
... functionality.• Webinars• Facilitation of Product Support workshops• Ability to analyse and move quickly to resolve customer challenges, engaging all of the ...
... and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the ...
... CSMs. You will manage and support your team to achieve their goals, driving a focus on delivering business outcomes to our customers through the use of Access ...
... enhance the customer relationship.•Closely monitor Support cases, Community and NPS data – ... our Early Warning Systems raising cases and proactively liaising with customers where necessary.• ...
... are seeking a 2nd Line Support Engineer who will provide application support to our customers. You will collaborate with customers and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements ( ...
... between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more ...
... effectively execute the role and support Professional Services’ strategies and goals Role Specific Responsibilities: Works with customers along with appropriate internal and ...
... . About the role: As a Support Specialist, you will be responsible for providing exceptional customer support to our users. You will ...
... : • Provide high-level customer service and product support via chat, telephone or email.• Help our customers with questions and allow them ... Take initiative and support continuous improvement of our customers experience by proactively identifying case ...
... that the quality of the support meets The Access Customer Service standards by delivering against ...