... the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers IT operations in accordance with the ITIL framework - through our Cologne service desk or on ...
... the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers IT operations in accordance with the ITIL framework - through our Cologne service desk or on ...
... the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers IT operations in accordance with the ITIL framework - through our Cologne service desk or on ...
... the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers IT operations in accordance with the ITIL framework - through our Cologne service desk or on ...
... team members through JIRA and Service Desk queuing systems to review, manage and triage support requests.Manage and troubleshoot integrations ...
... the ITIL CSIP (Continuous Service Improvement) for all Tiers of Support.Follow ITIL Problem Management principles in order to identify trends patterns which can represent the existence of underlying issues problemsSupport the Service Desk team by following ...
... ști (RO-B), Romania (RO).Service Desk Agent (remote) - English Remote, Romania Competitive Salary & BenefitsRole OverviewThe Service Desk Agent advises and assists users ... •Experience of providing remote IT support; Ability to analyze and solve ...
... channels. (First and second level support) Follow standard Service Desk operating procedures and accurately log all Service Desk tickets using the defined tracking ...
... channels. (First and second level support) Follow standard Service Desk operating procedures and accurately log all Service Desk tickets using the defined tracking ...
... registers.Manage own workload and support that of other team members.Provide remote support for deployed assets as required.Provide technical support activities as part of service delivery provision and to include ...