QA Service Desk Multilingual
... calls and gives feedback to agents and in turn help the ... issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time ( 3.) To ...
... calls and gives feedback to agents and in turn help the ... issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time ( 3.) To ...
... like you IT Service Desk Agent (with German) (2years contract) Job ... for an IT Service Desk Agent (with German) (2 years contract ... and requests in a modern ticketing system (source: telephone, email, chatbot); ...
... developers (priority management, shift of tickets taking into account the peaks ... updating of KPIs (number of tickets opened, vehicles impacted) Communication with ...
... act as an individual agent for our consultants and promote ... 7N fee for its agent role on the project. Professional ... one of a 7N Agent . Priority regarding project continuity and ... the role of 7N Agents and project opportunities . Numerous (10- ...
... act as an individual agent for our consultants and promote ... 7N fee for its agent role on the project. Professional ... one of a 7N Agent . Priority regarding project continuity and ... the role of 7N Agents and project opportunities . Numerous (10- ...
... . We act as an individual agent for our consultants and promote ... what’s 7N fee for its agent role on the project. Professional ... about the role of 7N Agents and project opportunities . Numerous (10- ...
... act as an individual agent for our consultants and promote ... 7N fee for its agent role on the project. Professional ... one of a 7N Agent . Priority regarding project continuity and ... the role of 7N Agents and project opportunities . Numerous (10- ...
... prioritize the queue of open tickets, ensuring timely resolution of each issue.Track customer status for each ticket, including support level, previous interactions, ... attention to detail. Familiarity with ticketing systems and customer support tools. ...
... are accurately registered in the ticket application when received via e- ... etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to ... case of the level 2 tickets whenever necessary); • Acts as single ...
... , execution, and management of the agent runtime component, emphasizing Linux and ...