... As our Customer Service Agent , you will support the day- ... queries within a ticketing system, where certain targets need to be reached. The incoming tickets need to be handled within ... days per year Meal tickets Private medical subscription? 20% discount ...
... (assignee activity, agent updates in Zendesk) Time to Resolution CSAT First contact resolution Number of Replies to Close Transfer rate Team Department KPIs: SLAs Compliance Rate Self-service rate Ticket resolution rate Cost per Ticket Required Skills ...
... all requests received, either through ticket or manual tracker, for efficiency ... on the status of the ticket issue raised; • Transferring Raising inquiries ... • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation ...
... coach front line managers and agents’ staff to do the same. • ... ).• Possibility of development;• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation ...
... the property (owner, manager, leasing agent), previous transactions that involved the ... conferences; 40 RON day meal tickets; Frequent internal engagement activities, themed ...
... to the property (owner, leasing agent, who is occupying the building), ... conferences; 40 RON day meal tickets; Frequent internal engagement activities, themed ...
... to operational action items. Utilizes ticket management system to track customer ... and personal life events). Meal tickets. Yours exclusively when part of ...
... Euro Gross x month) Meal Tickets: 30 RON x working day ... from the current location (plane ticket, bus, train) Organisation Department customer ...
... for projects and ongoing operations. Ticket Management: Handle and resolve technical support tickets, prioritizing tasks to meet SLAs ...
... clarity and completeness of Jira tickets, including well-defined requirements, acceptance ... .Expertise in writing clear Jira tickets, including requirements, acceptance criteria, and ...