... , front line transactional support for Microsoft Field sellers and ... .Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.This role will require ... .Handle escalated customer service issues and complaints in a ...
... and technical expertise in the support of SES customers and services. In this position you will ... Ensure readiness of platforms for service activations changes deactivations Provide exceptional customer support and serve as the main ...
... deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the ...
... Providing exceptional customer service within the Customer Care Department. ... Hub teams to support the resolution of customer queries ... delays to their service.Service customer queries via Live Web Chat.Provide technical support for online self-serve enquiries. ...
... study start-up process in support of a timely site readinessVendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trialActs as ...
... support both to Office and Home workers over phone and ticketing system Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team). Accurately log requests into the Service Desk ...
... :A proven background in identity services, supporting Active Directory, Azure AD and OKTA3+ years supporting identity services in a large enterpriseA background ... specific training and accreditation for consultants to be proficient in delivering ...
... to 2nd Line Support or other resolution groups. Ensure the customer or user is kept fully updated. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed ...
... to 2nd Line Support or other resolution groups. Ensure the customer or user is kept fully updated. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed ...
... solutions are provided within expected service levels.Provide training and act as a point of escalation for the Service Desk and supporting team members.Recommend areas where ...