... and Major incidents, restoring the services, securing a minimum impact in ... and customer to recover the services in the shortest timeframe.Ensure ... opportunity to enhance emergency Support services and mentor other team members. ...
... a key part of our services business. We are looking for ... or revenue retention motions (product service contract renewals, extension, upsell, and ... experience working in a customer service or sales capacity preferred Demonstrated ...
... systems as main output of service delivery, based on own knowledge ... quality standards; Actively participate on Services development; Actively collaborate with other ...
... in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to ...
... good technical understanding, a strong service and solution orientation as well ... cluster Network and firewall Directory services What we offer you You ... . From IT infrastructure to cloud services, identity management, hardware and software through to IT ...
... to fill the role of Service Platform (ServiceNow) Operations and Integrations ... maintenance of our GxP regulated Service Platform and collaborate with cross- ... and support teams on the Service Platform Operations and its capabilities. ...
... users of the IT services, this also includes the hardware components for servers, storage and ... with client and peripheral hardware German language skills (min C1) spoken and written A structured, results- and service-oriented way of working Ability ...
... ;Nice to haveKnowledge of Managed Service telecom operations practiceAdditional language skills ... role belongs to our Managed Services department, directly contributing to our ...
... and reactive support and service teams. Our services support a breadth of scenarios ... Technical Presales and Advisory Services• Performs scoping activities, reacts confidently ... 1:1 remote consultation service with good efficiency regarding preparation, ...
... coordination, management and execution of service request fulfillment activities that require ... the work.test the configured service, and performance of the equipment ... office;Partial compensation to gym services;Development opportunities and access to ...