... ensure a seamless transition of customers to our support team after go-live. You support our support team with particularly tricky support requests (2nd level support) or in the event of ...
... specialist provides managers and end-customer support with a unique blend of ... prior experience (5 years+) in customer support, product development, professional services and or customer success preferred Good operational knowledge ...
... provide expert help to Microsoft customers who are assessing their security, ... Cloud Services. The bigger the customer, the more risks they must ... technical features and functionalities which support customers regulatory or compliance needs History ...
... point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about: Configuration and operation ...
... ), ensuring a comprehensive Knowledge Library.Support internal projects aimed at improving sales effectiveness and efficiency.Direct customer support: Create quotation solutions based on ...
... , and pricing. Assist customers and partners in navigating the product catalogue and provide recommendations. Customer Support: Respond to customer inquiries via video, email, or ... in English and German Benefits Medical subscription (Regina Maria) ...
... enhance the customer relationship.•Closely monitor Support cases, Community and NPS data – ... our Early Warning Systems raising cases and proactively liaising with customers where necessary.• ...
... investment.Modern Life, Gaming and Customer Service (MLGCS), a Support Business Unit within CSS, is ... and speaking. OR Fluent in German, French, Italian and confident in ...
... are met.Provide 1st line support for installed third party hardware and raise support calls where applicable. Monitor progress of fix.Attend customer daily briefing(s) and feedback ...
... invoices are sent to customers promptly through the preferred communication channels.4. Customer Support:- Respond to customer basic inquiries related to contracts, ... efficiently and provide technical support to customers if necessary.-Good English level ...