... Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution ...
... Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution ...
... , or Business Leadership Prior product, customer support and or technical support experiencePrior experience in project management and or technical IT consultingLevel ... team that will help expedite resolution of the situation. Managing action ...
... partners. Sell The Plan. Quality Management: Drive process of customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and ...
... presentation demonstrations to customers and at conferences and events. Supports customer from Proof of Concept (POC) ... teams (Cloud Ops, Product management, Sales…) to formulate a resolution plan Act as a customer advocate for product features and ...
... partners. Sell The Plan. Quality Management: Drive process of customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and ...
... Management: enter and process customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and ... customer focused yet cost efficient way. English & German communication skills (verbal and written) ( ...
... effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in ...
... their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s). Role Description As a Principal Support Engineer, you will offer strategic ...
... partners. Sell The Plan. Quality Management: enter and process customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and ...