... technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the quality of our knowledge base, and provide feedback to product teams. Your primary focus will be on supporting ...
... upcoming features. Identify and reduce technical debt. Contributes to the product roadmap and uses it to ... with departmental contacts to support the demands of the department and meet the objectives of the product development process. Serve as technology ...
... GLORY innovations. You are the first point of contact for our technical support, our customers and distributors. With ... , programming skills in a high-level language or scripting language are an advantage Product management with attention to detail ...
... technical documentation and DevOps guidelines Act as part of the Divisions 3 Support Team Provide some periodical and or emergency support Provide operational support to the various ... level, and in addition to their ... products. In over 35 years, Eurofins ...
... the most out of our products quickly.Finding ways to enhance ... success. In summary, as a Technical Support Senior Manager, youll be crucial ... directly to the Head of Technical Support and use your extensive experience ...
... -first ... level, both written and spoken. Nice ... Support professional development through regular feedback and development plans. Promote a learning culture that fosters courage in decision-making and prioritizes company goals. Innovation and technical product ...
... at the interface to technical support You process tickets with the aim of identifying and eliminating situations that prevent operations at an early stage You are in close coordination with the technical 2nd level support and ensure smooth communication ...
... of team members. Experience in supporting product goals and providing support to Product Managers in determining the right technical paths. Proficiency in English at least at B2 level. Ability to manage change in ...
... at the interface to technical support You process tickets with the aim of identifying and eliminating situations that prevent operations at an early stage You are in close coordination with the technical 2nd level support and ensure smooth communication ...
... of team members. Experience in supporting product goals and providing support to Product Managers in determining the right technical paths. Proficiency in English at least at B2 level. Ability to manage change in ...