The Customer Account Specialist will utilize strong ... resource to the Operations, Customer Service, and Implementation teams Confirm customer understanding of CCC’s solution and provide additional customer education and training as neededProvide ...
... placed by the purchasing department, service requests are raised. Take ownership for factory repair, other service issues and invoicing customers once orders are complete. Liaise ...
... resilience under pressure; Good customer service or HR knowledge; Language: English - ... resilience under pressure; Good customer service or HR knowledge; Language: English - ... under pressure; Good customer service or HR knowledge; Language: English - ...
... and influences improved customer experience. Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact. Service Transition Management: ensures that new services or changes in services are transitioned into ...
... of service agreements (service level agreement, SLA) with customers and service product owners (SPO) Involvement in the transition (service introduction) of customer service Clarification of customer requirements Monitoring and controlling service quality ...
... cloud & hosting services Recording and determining the need for optimization of existing infrastructures in close cooperation with the customer Your profile You have successfully completed an IT degree training as an IT specialist for system integration ...
... cloud & hosting services Recording and determining the need for optimization of existing infrastructures in close cooperation with the customer Your profile You have successfully completed an IT degree training as an IT specialist for system integration ...
... the role and support Professional Services’ strategies and goals Role Specific Responsibilities: Works with customers along with appropriate internal and ...
... With your specialist knowledge, you quickly find your way around complex tasks and always work out the optimal solution for the customer - you proceed systematically and in a structured manner Your qualities include a strong sense of service, commitment ...
... completed training as an IT specialist (or comparable) and have already ... responsible for taking over our customers IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From ...