... up where our first-line agents end. The questions you tackle ... satisfying feeling. You will: Handle tickets with customer queries passed on ... vacation days per year Meal tickets Private medical subscription? 20% discount ...
... up where our first-line agents end. The questions you tackle ... satisfying feeling. You will: Handle tickets with customer queries passed on ... vacation days per year Meal tickets Private medical subscription? 20% discount ...
... (assignee activity, agent updates in Zendesk) Time to Resolution CSAT First contact resolution Number of Replies to Close Transfer rate Team Department KPIs: SLAs Compliance Rate Self-service rate Ticket resolution rate Cost per Ticket Required Skills ...
... experiența în domeniile conexe: Turism, Horeca, Relații clienți, ...
... experiența în domeniile conexe: Turism, Horeca, Relații clienți, ...
... paid leave Free annual air tickets Free transportation to work Family ... guests, including transport and ferry tickets; Maintain the privacy and security ...
... . Role description: Communication via emails, tickets, and chat with existing customers ... and prospects via email, handling tickets, and chat if available for ...
... success. Responsibilities: Communication via emails, tickets, and chat with existing customers ... and prospects via email, handling tickets, and chat if available for ...
... a Romanian-Speaking Customer Support Agent role in Sofia Our company, ...
... ) Role Overview The Service Desk Agent advises and assists users in ...