... as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, youll be first point of contact with our clients. Key Accountabilities: Provide outstanding customer service via ...
... a comparable position in the customer success of a B2B software product Experience in managing software implementation projects Fluency in German (Fluent German is a must) Interest in ... contacts, infrastructure and valuable services and resources of one of ...
... -clock outsourced support, lead generation, customer service and community management. As a ... prompt and effective solutions to customer issues. Annual Reviews and Renewals: ... the required qualifications of a Customer Success Manager? Must have a ...
... Do: Gain deep insights into customer challenges and triage issues effectively.Debug complex issues involving multiple micro-services at different layers of the ...
... the Customer Service. o Follow the execution of ... his her customers. o Follow portfolio for his her customers and alerts if big changes. o Analyse every week Customer Service Level (CSL) for his her customers to identify root causes (on ...
... and qualifications:Passionateabout customer service, with a professional, telephone manner anda confident personality;Fluentin English and proficient in French;Preferredminimum 3 years’ experience in a customer services environment with provenrecord ...
... , You Will Need: Proficiency in English Good mastering of Microsoft Office tools (Outlook, Word, Excel, Power Point) Preferred Qualifications that Set You Apart: Experience in international sales or Customer Service, logistics and or transportation ...
... (as per Service Level Agreement); Supports switch to upgrades updates of existing applications systems; Manages all quality incidents reported by the Customer; What will you bring? Excellent English Communication Skills; Good analytical & synthesis ...
... license Fluent written and spoken German is a prerequisite - other languages ... responsible for taking over our customers IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From ...
... through HVACR technologies. As a Customer Service Representative you will work closely with ... experience in international sales or Customer Service, logistics and or transportation department; Proficient in English, French is a plus; Good ...