... : Handle incoming inquiries from customers (first-level support). Escalate issues to higher tiers when more in-depth technical support is required Make pre-sales presentations on the product as well as on new product launches Conduct training with the ...
... are able to frame them first at strategic level. You have experience in program planning You have experience making complex, technical concepts, simple to interact and ...
... of the customer: as a Product Owner, you are the representative of stakeholders, clients, and management in technical matters. Your task is to ...
... technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the quality of our knowledge base, and provide feedback to product teams. Your primary focus will be on supporting ...
... -first ... level, both written and spoken. Nice ... Support professional development through regular feedback and development plans. Promote a learning culture that fosters courage in decision-making and prioritizes company goals. Innovation and technical product ...
... that reflects our brand and products. The L1 - Support Engineer is responsible for providing high-quality technical support for our clients sell-out ... and Enhancement teams to provide technical support for issues related to the ...
... and managing product development cycles Technical Knowledge & Business Acumen: an understanding of both the technical aspects of Dynamics 365 and the business processes it supports Experience with Software ... -First Mindset: Prioritizing customer needs and ...
... of team members. Experience in supporting product goals and providing support to Product Managers in determining the right technical paths. Proficiency in English at least at B2 level. Ability to manage change in ...
... of team members. Experience in supporting product goals and providing support to Product Managers in determining the right technical paths. Proficiency in English at least at B2 level. Ability to manage change in ...
... analysis, design, and implementation of technical solutions. Stay updated with the latest .NET technologies and industry best practices. Provide insights from support cases to inform future product roadmaps and features. Ensure seamless ...