... ) industry. It specializes in B2B services and products, catering to a ... KPIs: SLAs Compliance Rate Self-service rate Ticket resolution rate Cost ... systems. A passion for customer service and a dedication to delivering ...
... or team lead for a service delivered Support line manager(s) ... experience in consulting, delivering implementation services for various customers Very good ... business application software and related services for database, analytics, intelligent technologies, ...
... team by independently managing regular Service Request Type Tickets and conducting ... place, identifies and reports on service issues, and formulates proposals for ... innovative SaaS (Software as a Service) platform has transformed the employee ...
... , and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, ... look to you for: Handle service requests (e.g. creation of ... the work instructions for the service country relevant to the request ...
... the O&M team Review service activity reports and report findings ... preparing quotations of additional technical services; Regular reporting and updating of ... . We are an international full-service provider for efficient, cost-effective, ...
... and liaises with other Operations, Service Desk and Transition teams to diagnose and fix service-affecting issues. Works closely with the Service Desk function to document and ... , and ensuring timely and quality service delivery. Seeks to reveal new ...
... from the professionalism of our services, the multidisciplinary expertise of our ... who rely on our consultancy services. Building long-term partnerships with ... bring added value to our services. Our client is a dynamic ...
... to IT systems and applicationsEscalate service requests that cannot be scheduled within agreed service levelsImprove customer service, perception and satisfactionListen and speak ... Proven experience in IT support, Service Desk, Technical Support or Customer ...
... offer our customers the best service. You pick the job up ... will also see where our service can be improved. You check ...
As the Service Specialist, you will be ... and Renewables) within Emerson services portfolio and support Emerson sales ... joining us as a Service Specialist in Cluj-Napoca, this ... -job development of other Service Specialists; Taking other responsibilities or ...