... specialist provides managers and end-customer support with a unique blend of ... prior experience (5 years+) in customer support, product development, professional services and or customer success preferred Good operational knowledge ...
... point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about: Configuration and operation ...
... ), ensuring a comprehensive Knowledge Library.Support internal projects aimed at improving sales effectiveness and efficiency.Direct customer support: Create quotation solutions based on ...
... ensure a seamless transition of customers to our support team after go-live. You support our support team with particularly tricky support requests (2nd level support) or in the event of ...
... are seeking a 2nd Line Support Engineer who will provide application support to our customers. You will collaborate with customers and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements ( ...
... between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more ...
... currently hiring for a Technical Support Associate to join our Support team in Cluj- Napoca. Youll be charged with responding to cases created by customers and working with internal teams ...
... as appropriate; Create or request supporting documents required in processing service requests; Run standard and ad hoc reports on request for customers and other HR Operations stakeholders. ...
... the GRACE AI platform to support the customers’ business; As the customers’ primary contact when it comes ... a senior IT Operations Manager supporting multiple global customers; Strong technical skills; Experience working ...
... effectively execute the role and support Professional Services’ strategies and goals Role Specific Responsibilities: Works with customers along with appropriate internal and ...