Technical Support 1st Level
... point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about: Configuration and operation ...
... point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about: Configuration and operation ...
... ensure a seamless transition of customers to our support team after go-live. You support our support team with particularly tricky support requests (2nd level support) or in the event of ...
... relevant experience in L1 technical customer support (ticketing system, voice and email), with a strong customer interaction experience within e-commerce ...
... are seeking a 2nd Line Support Engineer who will provide application support to our customers. You will collaborate with customers and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements ( ...
... between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more ...
... ROLE & YOUR MISSIONThe Onsite Technical Support Analyst will be required to provide support to business colleagues through our agile support model. This could be providing Tier 1 support through voice or chat workflows ...
... team, and making sure our customers have the best experience possible. Youll report directly to the Head of Technical Support and use your extensive experience ...
... effectively execute the role and support Professional Services’ strategies and goals Role Specific Responsibilities: Works with customers along with appropriate internal and ...
... . About the role: As a Support Specialist, you will be responsible for providing exceptional customer support to our users. You will ...
... questions you have and any support you need Under her mentorship, you won’t just be calling and checking upon our customers, you’ll be unlocking new avenues ...